Returns & Cancellations Policy

Welcome to Pineywoods Vineyard, your source for wines from Hemphill, Texas. We value your satisfaction and aim to provide quality products and service. This Return and Cancellation Policy outlines procedures for returns and cancellations related to orders placed through our website.

By placing an order on the Pineywoods Vineyard website, you agree to comply with the terms and conditions stated in this policy.

1. Returns

1.1 Returns for Corked or Flawed Products

We are dedicated to delivering the highest quality wines. In compliance with legal regulations, we can only accept returns of alcoholic beverages when the product is found to be corked or flawed. If you receive a corked or flawed product, contact our Customer Support Team within 30 days of receiving your order. We will arrange for the return or replacement of the product at no additional cost to you.

To initiate a return for corked or flawed products:

• Contact Customer Support at events@pineywoodsvineyard.com.
• Provide your order number, a description of the issue, and, if possible, a photograph illustrating the issue.
• Our team will guide you through the return process.

1.2 Returns Due to Shipping-Related Damage

Certain circumstances beyond your control may affect wine orders during shipment. We regret that we cannot accept returns for wines damaged due to adverse weather conditions during transit. To help ensure safe transportation, please review our shipping guidelines and choose appropriate shipping options.

1.3 Returns for Orders Placed in Error

For orders placed in error, we are unable to accept returns. Please review your order carefully before confirming it to ensure its accuracy.

2. Cancellations

2.1 Order Cancellations

Cancellations and order preferences must be received at least 30 days before releases are processed. To cancel your order or make preferences for an upcoming release, contact Customer Support well in advance at events@pineywoodsvineyard.com or (832) 540-3161. We will make every effort to accommodate requests within the specified timeframe.

3. Contact Information

For assistance with returns, cancellations, or order preferences, contact Pineywoods Vineyard at pineywoodsvineyard@gmail.com, events@pineywoodsvineyard.com, or (832) 540-3161.

4. Changes to the Policy

Pineywoods Vineyard reserves the right to make amendments or revisions to this Return and Cancellation Policy as necessary. Modifications become effective immediately upon posting on our website. We recommend periodically reviewing this policy to stay informed about the current version.

Thank you for selecting Pineywoods Vineyard. We appreciate your support and trust in our wines and services.